View:
Operations Metrics
How efficiently are we running? Completion rates, utilization, profitability by service type.
Jobs Completed
187
+12% vs prior
Avg Time on Site
1.8h
-0.2h vs prior
First-Time Fix
94%
+2 pts
Callback Rate
3.2%
-0.5 pts
Tech Utilization
72%
+6 pts
Rev/Tech/Day
$1,240
+8%
Completion Rate — 12 Weeks
W1W6W12
Target: 90% -- Current: 94%
Time Allocation (Avg Day)
On-site (productive) 58%
Drive time 22%
Admin / breaks 12%
Idle / unbilled 8%
Drive time at 22% -- reducing to 18% would add ~$2,400/mo revenue capacity
Technician Comparison
Technician Jobs Revenue Rev/Day Avg Ticket Utilization Callbacks NPS
Jake Williams 52 $38,420 $1,680 $739 82% 1.9% 84
Marcus Reed 48 $34,200 $1,490 $712 78% 2.1% 78
Tyler Brooks 44 $28,600 $1,245 $650 68% 2.3% 71
Danny Chen 43 $23,530 $1,023 $547 62% 5.8% 58
Profitability by Service Type
Service Type Jobs Avg Ticket Avg Hours Rev/Hour Margin
Shower Doors 34 $1,240 3.2h $387 62%
Storefront 18 $2,180 4.8h $454 58%
Windshield 62 $320 1.1h $291 55%
Window Repair 42 $480 1.8h $267 48%
Mirrors 22 $380 1.5h $253 45%
Board-Up / Emergency 9 $560 1.4h $400 68%
Unassigned Job Aging
Same day
8 jobs
1-2 days
4 jobs
3-5 days
2 jobs
5+ days
1 job
OLDEST UNASSIGNED
#48721 — Bennett Shower Door 7 days
Waiting on special-order 310 glass panel