People v2 — Manager "Team" View

Team Command

Wednesday · 26 on roster · 18 clocked in · 12 active on the board right now

Team revenue · April

$284K

▲ 18% vs March · 94% of $303K goal

Commission pool

$34.8K

Pace · 14 techs qualifying

Payroll period

$61,204

Draft · review by Fri 10am · Gusto runs Mon

Avg CSAT · 30d

4.84 / 5

142 reviews · ▲ 0.12

Needs your attention

6 open

Urgent

Payroll preview ready · $61,204 across 26 employees · 3 variance flags vs Gusto · deadline Fri 10am

Review →

Coaching

Derek Moss — 3rd callback this month · close rate dropped from 62% → 38%

Open profile

Review

Marcus Reyes · quarterly review due May 5 · draft generated, ready to read

Open draft

Training

3 techs past due on Fire-rated Hardware certification (code-regulated)

Review

PTO

2 time-off requests pending · Ana Castro (May 6–10), Rico Park (Jun 2)

Review

Kudo

3 kudos waiting to be sent · draft visible in recognition queue

Open

Field techs · April performance

Tech	Revenue	Avg ticket	Close	Callbacks	Rank	Status
ETEvan Tran	$41,230	$712	74%	0	#1	On fire
RPRico Park	$33,890	$645	62%	1	#2	Exceeds
MRMarcus Reyes	$28,940	$617	67%	0	#3	On pace
JBJames Bowers	$26,142	$598	58%	1	#4	Meets
SLSarah Lee	$24,017	$554	55%	1	#5	Meets
DMDerek Moss	$18,442	$512	38%	3	#8	Needs coaching
OTOmar Thompson	$15,980	$486	45%	0	#9	New · 60d

+ 2 more techs · View all 9

Week at a glance

Revenue pace $284K / $303K

Jobs closed 447 / 500

CSR booking rate 68% / 75%

Labor % of revenue 22% · target ≤ 26%

Coaching queue

DM Derek Moss Priority

3 callbacks · close rate -24 pts. Last clip: "rushed the walkthrough on Delacey job."

OT Omar Thompson 60-day

New hire check-in scheduled · May 4

JB James Bowers Noted

Avg ticket slipped last 2 weeks · worth a quick convo

Today at work

ETEvan Tran 4 jobs · $1,890

MRMarcus Reyes 4 jobs · $1,180

RPRico Park 3 jobs · $1,420

JBJames Bowers 3 jobs · $945

SLSarah Lee PTO