Triage

Replacement Spec

Schedule & Dispatch

Confirmation

← CRM / Glass Schedule / Recall Flow

1-Click Recall — Vapors & Kratom

Inbound call 13:14 today, 2026-04-29 Vandalism reported Glass Schedule ✓ available

📞

Inbound call · 13:14 · 2026-04-29 · (859) 266-4120 · Caller: Vapors & Kratom Beaumont Centre

"Customer reported broken storefront panel — bottom left — happened approximately 13:00 today, possibly vandalism. Customer sent photo via SMS. Requested same-day or next-available install. Glass Schedule on file."

Property auto-resolved

🏢

Matched from phone number

Vapors & Kratom — Beaumont Centre

360 Beaumont Centre Dr, Lexington KY 40513 · Single-tenant retail strip

✓ Glass Schedule verified 2026-04-29 7 openings on file Account since 2018

Damage identification — customer photo vs. Glass Schedule OP-01

📷 Customer photo — received 13:17

📷

SMS photo attached

Bottom-left storefront panel

Shattered tempered pane visible

📎 vk-sms-photo-20260429-1317.jpg

🌟 OP-01 from Glass Schedule

📄

Storefront panel — bottom left

1/4" tempered clear · 47-9/16 × 83-13/16

Kawneer Trifab 451T dark bronze

✓ Measured & verified 2026-04-29

🎯 Match confidence: 98% — Doc matched panel dimensions, frame color, and break pattern to OP-01

Replacement Spec — OP-01

Pulled from Glass Schedule · Verified 2026-04-29 Auto-generated

Glass Schedule OP-01 — Storefront panel, bottom left

Glass type

1/4" tempered clear ✓ verified

Cut size

47-9/16" × 83-13/16" (deduct −3/16")

Lite count

1 lite — single pane storefront

Primary vendor

Cardinal IG (Anchor-Ventana for tempering)

Frame system

Kawneer Trifab 451T — dark bronze anodized ✓ verified

Glazing method

Wet-seal, interior face

Safety zone

Yes — floor-to-ceiling storefront, tempering required

Provenance

✓ Tech verified — M. Henson · 2026-04-29

Auto-generated vendor PO preview

PO-2026-0234

Cardinal IG — Lexington KY · Draft

1× Tempered clear lite, 1/4" $148.40

47-9/16" × 83-13/16" · Anchor-Ventana temper

Tempering surcharge $42.00

Freight / delivery $25.00

Total $215.40

ETA: 4–6 business days from order · ships from Cardinal IG Louisville distribution

Schedule & Dispatch

Doc Dispatch recommendation · 2026-04-29 AI-matched

Doc Dispatch — recommended tech

Mike Henson

Glazier · Storefront specialist

⭐ Familiarity bonus

Installed original 2019
Storefront specialty ✓
Available Wed 5/1 9:00–12:00
Dispatch score 94/100

Jorge Ramirez

Glazier · Commercial

No prior jobs at location
Commercial cert ✓
Available Wed 5/1 8:00–12:00
Dispatch score 71/100

DeShawn Williams

Glazier · General

No prior jobs at location
Available Wed 5/1 13:00+
Dispatch score 58/100

Install timeline

📦

PO-2026-0234 ordered — today

Cardinal IG — Anchor-Ventana temper · 4–6 business days

2026-04-29

🚗

Glass arrives at shop

Expected window 2026-05-03 – 05-05 · QC on receipt

5/3–5/5

🛠

Install scheduled — Mike Henson

2026-05-05 9:00–11:00 · est. 1.5 h on-site · J-2026-0512

5/5 9:00

⚡

Auto-created · linked to PO-2026-0234

J-2026-0512 Storefront panel replacement · Vapors & Kratom

Draft

Customer notification draft

Pre-filled — review before send · (859) 266-4120

Hi! This is Glass Doctor of Lexington. We received your report about the storefront glass at 360 Beaumont Centre Dr. We've ordered your replacement glass (PO-2026-0234) and scheduled installation for Monday, May 5 at 9:00 AM with technician Mike Henson. Glass ETA from Cardinal IG is May 3–5. We'll confirm the exact install time by May 4. Questions? Call (859) 368-3222.

✓

1-click recall complete

1 truck roll · customer notified · install in 6 days

Without Glass Schedule

$340

3 truck rolls × $113 avg · +5 days delay

Measure trip → order → return measure → order again → install

With Glass Schedule

$113

1 truck roll · spec on file · same day order

Call → confirm OP-01 → PO → schedule → done

💰 Saved ~$227 + 5 days on this job alone