Stage
🛡
Cardinal RMA approved · replacement IGU received Apr 25 · install Fri May 1, 10 AM · no charge to builder
Original Install (Sep 2024)
View J-2024-0731Job #J-2024-0731
Date installedSep 14, 2024
TechMike Henson
Original cost$680
IGU specCardinal LoE-366, argon
Lot/batchCIG-2024-W34
Mfr dateAug 22, 2024
DOH (date of hermetic)Aug 22, 2024
Root Cause Diagnosis
| Test | Result | Conclusion |
|---|---|---|
| Visual condensation between panes | Failed | Internal moisture present |
| Spacer integrity (warm-edge) | Compromised | Desiccant saturated — primary seal breach |
| Argon retention test | Below spec | <30% argon remaining |
| Glass surface (any impact) | Clean | No customer-caused damage |
| Frame & glazing compound | Intact | Workmanship OK |
Conclusion: Manufacturing defect (primary seal failure). Within Cardinal IG 10-year seal warranty (ASTM E2190). RMA submitted Apr 18 · approved Apr 22 · replacement free of charge to GD. No labor reimbursement from Cardinal — absorbed under our 2-year workmanship goodwill.
Replacement Material
| SKU | Item | Vendor | RMA / Cost | Status |
|---|---|---|---|---|
| CRD-IGU-3660 | IGU 36x60 LoE-366 argon, warm-edge | Cardinal IG (RMA replacement) | $0 (RMA) | Received Apr 25 |
| CRL-GZ-30 | Glazing tape 3/8" (consumable) | CRL | $8 | Stocked |
| DOW-995-BLK | Dow 995 silicone (consumable) | Stock | $12 | Loaded |
Internal cost to GD: $148 ($20 consumables + $128 labor) · absorbed under workmanship warranty.
Credit Memo to Watts Construction
CM-2026-0033
Issued Apr 23, 2026
Goodwill credit for diagnostic visit (Apr 17) plus full replacement labor and material covered under warranty. No invoice will be sent to Watts Construction.
Credit value
$680.00
Activity
📦
Cardinal IGApr 25, 11:30 AM
Replacement IGU received · RMA CIG-RMA-26-04812 · verified lot/batch
💵
Donna (CSR)Apr 23, 4:14 PM
Posted credit memo CM-2026-0033 · $680 goodwill
✅
Cardinal IGApr 22, 9:18 AM
RMA approved · replacement IGU shipping no-charge
📄
Mike HensonApr 18, 2:48 PM
RMA filed with Cardinal · included photos + lot/batch
📍
Mike HensonApr 17, 10:00 AM
Diagnostic visit · confirmed seal failure · no customer fault
📧
Travis WattsApr 16, 8:32 AM
Reported foggy IGU on Lot 8 dining room window · "looks like a failed seal"