NIGHTSHIFT
Status
Reported
Documented
Approved
Vendor Claim
Scheduled
Replaced
🛡
Warranty replacement — failed IGU seal within 2-year coverage. No customer charge. Vendor (PGC) claim submitted · replacement IGU shipping to job. Install scheduled Apr 30.
Warranty Documentation
No G/B/B · like-for-like
Original Install
Aug 14, 2024
Stonewall Lot 8 — new construction whole-house glazing package. 22 IGUs total.
Failed Unit
Master Bedroom 36"x60" IGU
Reported Apr 19 — visible condensation between panes. Photo confirmed.
Warranty Terms
2-year IGU seal warranty · covers parts & labor. Vendor (PGC/Cardinal) replaces unit at no cost; Glass Doctor reinstalls at no charge to customer.
Vendor Claim
PGC Claim #PGC-2026-0421-WC · submitted Apr 21 · approved same-day · replacement unit ships Apr 28, ETA Apr 30 morning.
Line Items — Warranty (No Charge)
▼
Master Bedroom IGU Replacement Item Group Warranty
36"x60" Low-E + Argon — like-for-like replacement
$0.00
IGU 36"x60" Low-E Argon (warranty replacement)
PGC vendor warranty · no cost to customer
Material 1 $485 $0.00
Install Labor (warranty — covered)
2 hrs · reglaze + reset
Labor 2h $190 $0.00
Internal — Warranty Cost Recovery
GD Labor Cost: $118
Vendor Reimburse: $95
Net to GD: -$23
Subtotal (retail value)$675.00
Warranty Adjustment-$675.00
Total Due$0.00
Audit Trail
📅
Job scheduledApr 22, 9:00 AM
Warranty install scheduled Apr 30 · Tyler R. assigned
✓
PGC vendor claim approvedApr 21, 2:30 PM
Claim #PGC-2026-0421-WC · replacement unit ships Apr 28
📤
Donna (CSR)Apr 21, 11:15 AM
Submitted vendor warranty claim to PGC with photos + original install record
🤖
Doc (AI)Apr 20, 3:18 PM AI
Auto-matched warranty claim to original JOB-2024-0812 · verified active coverage · pre-filled vendor claim form
📷
Travis Watts (Customer)Apr 19, 4:42 PM
Reported failed seal via portal · uploaded 3 photos showing condensation between panes