Community · Our Vision · shared with all 26 employees ← gallery
Vision
Glass Doctor · Lexington MR Marcus Reyes · Field Tech
Why we exist
Everyone deserves a business that treats glass and people with the same respect.
We're Glass Doctor of Lexington. We do the complex jobs most shops won't touch — commercial, storefronts, old homes with weird measurements. Quality over price, always.
Our core values · how we show up
1
Respect
We treat every person and every property with care, whether we're billing them or not.
2
Integrity
We do right when nobody's looking. We say the hard truth, even when it's awkward.
3
Customer focus
We solve problems the customer didn't know they had. We leave places better than we found them.
4
Having fun
This is work, not a sentence. We celebrate small wins loudly. Life's too short not to.
Our niche · what makes us different
Complex commercial + residential glass where quality matters more than price.
Same-day quotes
95% of the time
🔧
Certified installs
On manufacturer standards · not guessing
💪
Ugly jobs
We bid what nobody else will
Where we're going
This year · 2026
$6.8M revenue · Mr. Electric launch
Replace ServiceTitan. Houston buildout done. 3 techs in Mr. Electric CKY by Q3.
3 years · 2028
$11.5M · 52 employees · 3 locations
Lex + Houston + Mr. Electric CKY running full-bore. Nightshift deployed to all three.
10 years · 2034
$25M revenue · 4 locations · Admiral
The benchmark Neighborly franchise every Glass Doctor owner looks at and asks "how?"
What we're pushing on THIS quarter · Q2 2026
Sales
Hire 2 commercial reps
78% · Mason
Ops
Nightshift pay preview live
62% · Kristin
Operations
Commercial quoter v2 live
85% · Josh
Houston
Re-platform Houston office
40% · Philip · permit delay
Compliance
Close all compliance findings
12% · Josh · needs help
Houston
Avg $32K/tech/month
52% · Albert
The whole team sees these every day. When we close one, everyone hears the ship bell in #rocks.
Our guarantee
If you're not satisfied for any reason, we'll make it right — no arguments.
Life-safety issue? We're onsite within 4 hours.
V/TO authored by leadership · last reviewed at Q1 annual · next review Jul 5