EOS · V/TO · Vision & Traction Organizer ← gallery
EOS · V/TO · last reviewed Apr 1 annual
Glass Doctor · Lexington PS Philip Schultz
Vision / Traction Organizer
Leadership-authored · read-only for Community at /community/vision · next review Jul 5 (Q2 close)
Vision · who we are
Core values
1
Respect — we treat every person and every property with care, whether we're billing them or not.
2
Integrity — we do right when nobody's looking. We say the hard truth.
3
Customer focus — we solve problems the customer didn't know they had. We leave places better than we found them.
4
Having fun — this is work, not a sentence. We celebrate small wins loudly.
Vision · why we exist
Core focus
Purpose / Cause / Passion

Everyone deserves a business that treats glass and people with the same respect — high-end craftsmanship on jobs most competitors won't touch.

Our niche

Complex commercial + residential glass where quality matters more than price — we own the middle and top of the market, not the race to the bottom.

Vision · marketing strategy
Our target market + 3 uniques + guarantee
Target market

Property managers, GCs, and homeowners in Central Kentucky + Greater Houston. 30–65yo decision-makers who value being told the truth.

3 uniques
  1. We measure + quote same day, 95% of the time
  2. Our techs are certified on manufacturer install standards · not guessing
  3. We do the ugly commercial jobs nobody else will bid
Proven process

Call → same-day measure → quote within 24h → scheduled install with photos-in / photos-out → follow-up call at 7 days.

Guarantee

If you're not satisfied for any reason, we'll make it right — no arguments. Life-safety issue? We're onsite within 4 hours.

Traction · 10-year target
$25M revenue · 4 locations · the Neighborly benchmark
Target year

December 31, 2034

Where we are · 2026

$5.3M across Lex + Houston · currently #6 in Neighborly Glass Doctor system · Top Gun Admiral tracking

Traction · 3-year picture
Dec 31, 2028
$11.5M revenue
3 locations
52 employees
14% EBITDA

Lex at $5M · Houston at $4M · Mr. Electric CKY launched at $2.5M · Nightshift ops system deployed across all three. Philip running V/TO work weekly; each branch has a GM running L10.

Traction · 1-year plan
Dec 31, 2026 · this year
$6.8M revenue
18% EBITDA
Mr. Electric CKY launch
Admiral ranking
Goals for this year
  • Replace ServiceTitan with Nightshift for all Lex ops by Oct
  • Houston buildout complete · team to 12 techs
  • Mr. Electric CKY EIN · first 3 techs · Q3
  • Launch Neighborly-facing Nightshift demo at conference
Traction · this quarter · Q2
7 Rocks · Apr 1 – Jun 30
  • Hire + onboard 2 commercial reps · Mason · 78%
  • Ship PA-4b pay-run preview · Kristin · 62%
  • Re-platform Houston office · Philip · 40% · at risk
  • Close all 11 compliance findings · Josh · 12%
  • Commercial quoter v2 live · Josh · 85%
  • 5-day close of books, 3 months · Kristin · 33%
  • Houston tech avg $32K+/mo · Albert · 52%

Strategic Issues · surfaced for Q3 planning session

9 open · all reviewed at Q3 kickoff Jul 5
  • Do we own Community platform or spin it out as its own Neighborly product line?
  • When do we separate Integrator from Finance (Kristin capacity)?
  • Mr. Electric CKY — same Nightshift instance or fork?
  • Pricing strategy — hold premium or chase mid-market commercial?
  • + 5 more…