Team Performance · Q2 2026
Glass Doctor · Lexington26 people · as of Apr 23, 2026 · quarter 68% complete
Team Revenue · MTD
$412.8K +12%
vs last month · +12% vs Q1 · on pace for $598K Q2
Avg Close Rate
54% +3 pts
18 of 26 above goal line
Callback Rate
2.1% −0.4 pts
11 techs at zero this month
Team CSAT
4.76 +0.08
4 perfect-5.0 reviewers
Below-bar · People Analyzer
1
Derek Mills · 3 periods below
At-risk Rocks · Q2
3
Tyler, Sarah, James
Certs expiring · 60d
3
DOT · auto-glass · EPA
Reviews due · this month
4
30-day, 90-day, and annuals
Scoreboard 26
Trends · 13-week
Leaderboard · Top Gun
Role comparisons
Drill-in analytics
Scoreboard · Q2 2026
Click any row to drill into the 360° view
| Rank | Employee | MTD Revenue | Close / Book | Callbacks | CSAT | Top Gun | Goal | Trend · 4w | |
|---|---|---|---|---|---|---|---|---|---|
| 1 |
ET
Evan Tran
Install Lead · Residential
|
$58.4K +18% | 62% | 0 | 4.89 | Admiral | On plan | improving |
|
| 2 |
KT
Kristin Torres
Field Tech · Install Lead
|
$42,180 +14% | 58% | 1 | 4.82 | Captain | On plan | improving |
|
| 3 |
MO
Martin Oliver
Service Writer · Commercial
|
$39.2K +9% | 65% | — | 4.78 | Admiral | On plan | flat |
|
| 4 |
JG
Johnny Gonzalez
Field Tech · Commercial
|
$38.4K +7% | 54% | 1 | 4.76 | Captain | On plan | improving |
|
| 5 |
ET
Evan Tran
Install Lead · Manager
|
$36.9K +4% | 64% | 0 | 4.91 | Admiral | On plan | flat |
|
| 6 |
KS
Kristy Sanders
CSR Lead · Office
|
n/a CSR | 88% book | — | 4.88 | Captain | On plan | improving |
|
| 7 |
RH
Rachel Hargrove
Service Writer · Commercial
|
$35.9K +5% | 52% | 2 | 4.71 | Commander | On plan | improving |
|
| 8 |
TR
Tyler Ramos
Field Tech · Auto
|
$31.8K +1% | 49% | 3 | 4.61 | Commander | At risk | flat |
|
| 9 |
AH
Amanda Holcomb
CSR · Office
|
n/a CSR | 84% book | — | 4.78 | Commander | On plan | improving |
|
| 10 |
MW
Marcus Webb
Field Tech · Residential
|
$28.6K +2% | 47% | 1 | 4.58 | Commander | On plan | flat |
|
| 11 |
BC
Ben Carrasco
Field Tech · Auto
|
$27.1K −6% | 50% | 1 | 4.72 | Commander | On plan | declining |
|
| 12 |
NP
Nicole Prentiss
CSR · Office
|
n/a CSR | 78% book | — | 4.66 | Lieutenant | At risk | declining |
|
| 13 |
JP
James Pruitt
Install Lead · Residential
|
$24.1K 0% | 45% | 2 | 4.49 | Lieutenant | At risk | flat |
|
| 14 |
SC
Sarah Chen
CSR · Office
|
n/a CSR | 72% book | — | 4.65 | Commander | At risk | declining |
|
| + 11 more rows (ranks 15–25) · expand | |||||||||
| 26 |
DM
Derek Mills
Field Tech · Auto
|
$14.2K −22% | 31% | 5 | 3.80 | Ensign | Off plan | declining |
|
Showing 15 of 26 · ranked by MTD revenue
Page 1 of 2
Role comparisons · Q2 avg
How each seat is tracking against its target
Field Tech
12 people
Avg MTD rev$34.2K
Target$35.0K
Below goal3
$35K Club2 above
Install Lead
3 people
Avg MTD rev$48.5K
Target$42.0K
Above goalAll 3
Next tier1 qualifies
CSR
6 people
Avg booking71%
Target75%
Below goal2
Referral wins3 driving
Service Writer
2 people
Avg dispatch42 / day
Target40 / day
Above goalBoth
Avg close58%
Team revenue trend
See individual scoreboard trends for per-tech detail.
ℹ️
Team revenue is accelerating into Q2. Trailing 4-week average crossed $100K/week for the first time since Nov 2025.
Action queue
3
Prioritized by impact · refreshed hourly
Derek Mills below-bar for 3 periods
Revenue down 22%, close rate 31%, CSAT 3.80. People Analyzer recommends reseat conversation before Q2 close.
Kristin Torres ready for Install Lead promotion
Rank #2, Captain tier, 14% revenue growth, perfect callback record. Review fit with Evan Tran this week.
Marcus Boyd 30-day review due in 5 days
New hire on training track. Schedule review touchpoint and prepare early-performance write-up.
Donna's read on the quarter
Bench is firming up — coach the middle.
Top 3 are generating 34% of total revenue and the bench behind them (ranks 4–10) is trending up, so concentration risk is easing. Focus coaching on Tyler Ramos and James Pruitt — both stalled at the Commander / Lieutenant boundary and could move up with 2 weeks of structured reps.