Learning Pipeline
5 modules · 18 lessons · 14h 30m total
Introduction
Field Skills
Customer Experience
Truck & Tools
Shadow Jobs
Lesson 11 of 18 in progress
10 complete · 1 in progress · 7 upcoming
Module Velocity
Avg actual completion time vs target
Introduction
1h 15m /1h
Field Skills
4h 40m /4h
Customer Exp.
2h 30m /3h
Truck & Tools
1h 50m /2h
Shadow Jobs
5d /7d
Modules & Lessons
Tap a module to expand · drag to reorder
01
Introduction
85%
✓
1.1
Welcome to Glass Doctor
The company's story, mission, and why we matter to customers.
video
text
10 min
100%
✓
1.2
Our Core Values
Teamwork, excellence, ownership — the non-negotiables.
video
text
15 min
92%
02
Field Skills
72%
✓
2.1
Glass cut basics
Safe scoring, breaking, and finishing for common thicknesses.
video
quiz
25 min
100%
✓
2.2
Measuring for replacement
How to measure for an exact-fit replacement the first time.
text
photos
quiz
30 min
95%
✓
2.3
Putty selection
When to use butyl vs silicone vs compound putty.
text
20 min
88%
◐
2.4
Advanced putty selection
Temperature, substrate, weathering factors. Added in v2.1.
video
text
quiz
25 min
45%
○
2.5
Tempered vs annealed glass
ID differences in the field and the safety implications.
video
quiz
20 min
22%
○
2.6
Emergency boarding
Same-day temporary close-ups that don't leak or blow out.
video
text
30 min
15%
03
Customer Experience
60%
○
3.1
Intro to CX at Glass Doctor
What "5-star service" actually looks like on a residential call.
text
20 min
—
○
3.2
De-escalation skills
Language and posture that calms upset customers.
text
video
45 min
—
○
3.3
Upselling with integrity
Opportunity recognition without being pushy.
video
quiz
30 min
—
○
3.4
Handling callbacks
How to turn a callback into a loyalty moment.
text
25 min
—
04
Truck & Tools
55%
○
4.1
Truck inventory
What lives where and why — the full box inventory map.
photos
30 min
—
○
4.2
Tool maintenance
Daily, weekly, and monthly checks on everything you carry.
video
35 min
—
○
4.3
Stock replenishment
How to flag low stock and the replenishment workflow.
text
25 min
—
05
Shadow Jobs Signoff
10%
○
5.1
Measure shadow
Shadow a senior tech on 3 residential measurements.
shadow
signoff
1-2 days
—
○
5.2
Install shadow
Shadow on 2 installs — one standard, one with a complication.
shadow
signoff
2-3 days
—
○
5.3
Customer-solo handoff
Run a job solo while senior tech observes — final graduation.
shadow
signoff
1 day
—
Completion Matrix
At-a-glance view of every active learner across all 18 lessons
Average progress
11 / 18 (61%)
| Team member | M1 | 1.1 | 1.2 | M2 | 2.1 | 2.2 | 2.3 | 2.4 | 2.5 | 2.6 | M3 | 3.1 | 3.2 | 3.3 | 3.4 | M4 | 4.1 | 4.2 | 4.3 | M5 | 5.1 | 5.2 | 5.3 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Kristin Torres | · | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ |
| Evan Tran | · | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ |
| Marcus Boyd Day 45 | · | ✓ | ✓ | · | ✓ | ✓ | ✓ | ⧖ | — | — | · | — | — | — | — | · | — | — | — | · | — | — | — |
| Brianna Lowe | · | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | · | — | — | — | · | — | — | — |
| Carlos Mendez | · | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | · | — | — | — |
| Dana Vega | · | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ⧖ | · | — | — | — |
| Alex Park | · | ✓ | ✓ | · | ✓ | ✓ | ⧖ | — | — | — | · | — | — | — | — | · | — | — | — | · | — | — | — |
| Ella Rhodes | · | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | · | ✓ | ✓ | ✓ | ✓ | · | ✓ | ⧖ | — | · | — | — | — |
| Diego Santos Day 12 | · | ✓ | ✓ | · | ✓ | ⧖ | — | — | — | — | · | — | — | — | — | · | — | — | — | · | — | — | — |
| Frank Doolin Day 4 | · | ✓ | ⧖ | · | — | — | — | — | — | — | · | — | — | — | — | · | — | — | — | · | — | — | — |
✓ complete
⧖ in progress
— not started
Active Enrollments
15
9 field · 6 install lead
Avg Completion Time
11 days
↓ 18% vs v2.0
Quiz Pass Rate (1st try)
87%
target 80% · above bar
Signoff Backlog
2
awaiting senior tech
Recent Activity
Track events across the last 30 days
Marcus Boyd completed: Customer de-escalation skills
Lesson 3.2 — scored 100% on quiz, watched video twice.
New lesson added: "Tempered vs annealed glass"
Published as part of v2.1 — added to Module 2 between 2.4 and 2.6.
Kristin Torres graduated the track
Completed all 18 lessons and 3 shadow job signoffs. 13 days total.
Brianna Lowe stalled on Lesson 3.2
No progress for 18 days. Auto-flagged — recommend 1-on-1 check-in.
Evan Tran signed off Shadow Job for Marcus
Install shadow (5.2) complete. Marcus approved to work customer-solo next.
Linked 3 new Knowledge Base articles to Module 2
"Putty cure-time reference", "Lexington climate adjustments", "Winter install tips".
Carlos Mendez completed Module 4
Finished Truck & Tools — all 3 lessons. Ready for shadow phase.
Version 2.1 published
Added 3 new Module 2 lessons. All active enrollees auto-migrated to v2.1.