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Glass Doctor · Lexington
Field Ops·Dispatcher Scorecard

Dispatcher Scorecard

The persistent canvas metrics, drilled in.
Revenue today
$15.7k85% of goal
14d avg $16.2k · pacing +4.2% vs prior 14
Tech utilization
72%+6 pts
vs last month
Calls → booked
47%+3 pts
14d
AR on ran jobs
$12.8k
13 invoices
Booked → ran
88%
stable
AI recovery
$12.4k+18 calls
recovered missed calls
Worst queue age
7d
Bennett shower · waiting on 310
Need to order
5$12.8k blocked
click to triage POs →
Revenue pacing — 14 days
Dashed = $18.5k/day goal
14d ago today $15.7k
Queue age · now
Unassignedworst: 6h
p50 4hp90 22h
Waiting materialworst: 7d
p50 72hp90 14d
Stragglersworst: 22h
p50 8hp90 48h
Callbacksworst: 48h
p50 24hp90 72h
Call-to-cash funnel · 14 days
Where do deals die?
Calls received
482 · 100%
Inbound + outbound
Answered (inc. AI)
461 · 95%
Missed: 21 (AI recovered 18)
Qualified as lead
312 · 68%
CSR pre-qualified
Booked
228 · 49%
+$12.4k from AI recovery
Ran (vs booked)
201 · 88%
27 cancellations
Invoiced
184 · 92%
17 delayed invoices
Paid
171 · 93%
$12.8k AR open
Technician scorecards · MTD
7 techs · sorted by revenue
TechRevenue MTDClosesFirst-time fix$/hrCSATUtilizationTrend
JR
Jake Robinson
Central KY
$79.3k7293%$4964.78
MD
Marcus Delgado
Fayette + Jessamine
$61.5k5591%$3844.81
CB
Chris Bailey
Fayette County
$48.2k4294%$3014.85
SO
Sam Ortiz
Fayette
$34.5k3189%$2154.65
TN
Tia Nguyen
Fayette
$28.9k2488%$1814.72
DP
Devon Parker
Lex metro · emergency · igu
$22.1k3895%$1384.89
AR on ran jobs
$12.8k tied up · invoice or collect
0–7 days
$4,8206 jobs
8–30 days
$4,2004 jobs
31–60 days
$2,1002 jobs
60+ days
$1,7201 job
◆ AI dispatcher impact · 14 days
Missed calls recovered
18 calls · +$12,400 booked
Auto-suggested slots applied
42 · 28% faster ring-to-booked
Material ETA auto-nudges
7 · $9,680 unblocked earlier
AR follow-ups queued
11 · $4,200 collected vs baseline
Drive-time optimizations
23 · ~6.2 hrs saved across fleet
Net contribution: ~$26k incremental revenue + 6 hrs labor freed
Drill in
Revenue · MTD breakdown
Tech leaderboard · MTD
AR aging · drilldown
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