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Field Ops·Warranties & Recalls

Warranties & Recalls

Coverage on installed work · active recalls and resolution progress.
⚠ Create recall
Active warranties
47
across 31 properties
Expiring <90d
83 under 30d
renewal upsell window
Open warranty jobs
3
2 scheduled · 1 pending
Active recalls
11/3 resolved
CRL 8300 pivot
Active recalls
CRL 8300 Series Pivot Hinge ⚠ Warning
Active recall · created Apr 20 · 3 installations across 2 properties
Manufacturer advisory: potential hinge fatigue in high-use residential installations post 90 days. Risk of panel detachment. Contact all affected customers.
Resolution progress
1/3 resolved · 2/3 contacted
InstallationPropertyCustomerContact statusResolutionLast touch
⚠ Frameless Shower Door1247 Hartland DrSarah Mitchell✓ ContactedJ-52010 ⏳ Swap in progressApr 24 · 11:14a
⚠ Frameless Shower Door445 Lake Shore DrKaren Chen✓ Contacted◐ Pending scheduleApr 22 · 4:08p
⚠ Frameless Shower Door892 Oak AveJames Wilson✕ Not contacted—8 days · cadence due
Outreach SLA · Warning tier · 48h first contact, 7d cadence · Manufacturer RMA · CRL processing · 3 hinges on PO-2026-451 · Audit log · all comms in customer activity
Active warranties
8 of 47 warranties
InstallationPropertyCustomerInstall dateExpiresRemainingStatus
Frameless Shower Door
CRL 8300 hardware
1247 Hartland Dr
Lexington, KY 40502
Sarah MitchellJan 15, 2026Jan 15, 20279 monthsActive
IGU — Kitchen Window
Insulated glass unit
3631 Aberdeen Way
Lexington, KY 40503
David Grosshanspending install——Pending
Storefront Panel 48×96
Tempered · commercial
500 Main St
Lexington, KY 40507
ABC CorpNov 3, 2025Nov 3, 20266 monthsActive
Mirror 24×36 Beveled
Custom cut · residential
1247 Hartland Dr
Lexington, KY 40502
Sarah MitchellDec 10, 2025Dec 10, 20268 monthsActive
IGU — Living Room
Insulated glass unit
892 Oak Ave
Lexington, KY 40508
James WilsonSep 1, 2025Sep 1, 20265 monthsActive
Tempered Panel 36×48
Commercial · entrance
200 Commerce Blvd
Lexington, KY 40507
Metro OfficeJul 15, 2025Jul 15, 20263 monthsExpiring
Sliding Door Panel
Tempered · patio
445 Lake Shore Dr
Lexington, KY 40502
Karen ChenApr 1, 2025Apr 1, 202622 daysExpiring
Board-up Panel
Emergency service
100 Elm St
Lexington, KY 40506
Emergency CallJan 5, 2025Jan 5, 2026ExpiredExpired
Showing 8 of 47 warranties
Page 1 of 6
Warranty actions
Create new recall
Trigger cadence — Wilson (overdue)
Outreach to expiring (8)
Export warranty registry
Create recall jobs (3 affected)
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