Field Ops·Warranties·New recall

New recall

Create a recall case · find affected installations · contact + schedule swap visits

Recall details

Step 1 of 3

Title*

Recall source*

Severity

Description shown to customers

Internal notes (not shown)

Manufacturer contact

Affected installations

Step 2 of 3

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AI search: Looking for installations with Pilkington 1" tempered units installed between 2024-09 and 2024-12 — found 3 properties, 5 panels.

Material match

Install date from

Install date to

Adams · Storefront panel B12 Commercial

Hartford Tower · installed 2024-10-14 · job GD-C-1980 · 2 panels

Affected

Hampton · Pool fence frameless

2890 Tates Creek Rd · installed 2024-11-22 · job GD-2114 · 2 panels

Affected

Stevenson · Living room IGU

414 Old Vine St · installed 2024-12-08 · job GD-2156 · 1 panel

Affected

Outreach plan

Step 3 of 3

Outreach method

SLA for first contact

Outreach message template

When you click Create recall & start outreach:
✓ Recall case RC-2026-008 created and added to Warranties & Recalls page
✓ 3 customers receive SMS + email within 5 minutes
✓ Auto-cadence: re-contact at 24h / 72h / 7d if no reply
✓ 3 swap-visit jobs created in Pending schedule stage on dispatch queue
✓ Pilkington return RMA email queued for tomorrow morning
✓ Audit trail logged · all comms traceable per customer