URGENT FITSmith — Emergency IGU
3 ways to fit today. Skill match + drive + customer impact scored on the 6-factor model.
Option ABailey 2:30p · shift Jones to tomorrow 9a+$520 · low
Option BGarcia 4:00p · push to 30m OT+$520 · OT cost
Option CBailey 5:00p · keeps day, runs late+$520 · 5:30 done
CAPACITYBailey has a 90-min hole tomorrow morning
After applying Smith reshuffle, Bailey opens 9-10:30a tomorrow. Doc found 1 measure that fits — Coleman residence (IGU survey).
RECALL PULSEStevenson responded to recall outreach
Customer confirmed yes (24h reply). Awaiting replacement IGU (PO-2026-447 SLA breach). Doc holds scheduling until receive event fires.