Field Ops·Dispatch board

Dispatch · Today

Friday, April 24 · Glass Doctor of Lexington · 8 stops · $15.7k pacing toward $18.5k goal

Plan with Doc

Revenue today

$15.7k 85% of goal

14d avg $16.2k · pacing +4.2% vs prior 14

Tech utilization

72% +6 pts

6 techs on · 1 PTO

Need to order

5 $12.8k blocked

Pritchard, Morales, Kennedy + 2 more · oldest: 2d

Booked / ran today

8 / 3

5 to go · 1 in progress

Unassigned

2 all <6h

Kirkland, Vasquez · both bookable today

Waiting on material

4 1 over 7d

Bennett shower — escalate to 310 Glass

AR on ran jobs

$12.8k

13 invoices · oldest 60+d

Technician

10a

11a

12p

Chris Bailey

On job

75%

$4.9k

Drive: 14 min · 7.2 mi

Drive: 22 min · 11.4 mi

●Material on truck

R&J Liao

Failed IGU x3 — kitchen + living

8a–10:30a $2,180 ✓ received

●Mirror picked up — on truck

T. Whitaker

Custom gym mirror wall

11a–1:30p $1,280 ✓

◐Measure only — order pending sale

Morales

measure

Marcus Delgado

Driving · crew 2

95%

$6.2k

●14 IGUs on truck — staged 6:45a

UK Good Sam

Patient tower — 14 IGU replacements

7a–3p $18,400 ✓ received

Derek Kowalski

Available

38%

$1.4k

●Plywood + tape on truck

S. Kirkland

Emergency board-up

9:30a–11a $485

●IGU received — on van

Norris

IGU replacement — master

1p–3p $920

Jake Robinson

On job · crew 2

82%

$8.4k

⏳Door #3 ETA 11a · 310 Glass

Diner #3

Vestibule glass — punch list

7:30a–3:30p punch

Sam Ortiz

On job

60%

$3.1k

●Crew vehicle stocked

paired w/ Marcus

UK Good Sam — helper

7a–3p

Tia Nguyen

Available

35%

$1.5k

Drive: 9 min · 4.1 mi

◐Measure only — no order yet

D. Chen

measure

●Board-up materials on truck

E. Vasquez

Broken slider — board-up

10:30a–12p $720

Shower IGU window Storefront Mirror Emergency ● ready / on truck ⏳ ordered / ETA today ◐ ordered / ETA later ⚠ blocked / missing ▦ drive-time

Technician

10a

11a

12p

Chris Bailey

75%

0%CB · 7a · idle (open)

⚠100%CB · 8a · Liao IGU x3

⚠100%CB · 9a · Liao IGU x3

50%CB · 10a · Liao close + drive to Whitaker

⚠100%CB · 11a · Whitaker mirror

⚠100%CB · 12p · Whitaker mirror

65%CB · 1p · Whitaker close

40%CB · 2p · Morales measure

0%CB · 3p · open

0%CB · 4p · open

0%CB · 5p · idle

Marcus Delgado

95%

⚠100%MD · UK Good Sam crew

⚠95%MD · UK Good Sam (lunch overlap)

⚠100%MD · UK Good Sam crew

60%MD · UK Good Sam wrap

0%MD · open

0%MD · idle

Derek Kowalski

38%

0%DK · open

70%DK · Kirkland board-up

⚠100%DK · Kirkland board-up

30%DK · wrap + drive

0%DK · open

⚠100%DK · Norris IGU

40%DK · Norris wrap

0%DK · open

0%DK · idle

Jake Robinson

82%

0%JR · open

⚠100%JR · Diner punch list

80%JR · Diner punch list

⚠100%JR · Diner punch list

60%JR · Diner wrap

0%JR · open

0%JR · idle

Sam Ortiz

60%

80%SO · helper UK

50%SO · helper UK (lunch)

70%SO · helper UK

40%SO · UK wrap

0%SO · open

0%SO · idle

Tia Nguyen

35%

0%TN · open

60%TN · Chen measure

40%TN · Chen wrap + drive

⚠100%TN · Vasquez emergency

50%TN · Vasquez wrap

0%TN · open

0%TN · idle

0–25% 25–60% 60–85% ⚠ 85–100% (overload) Click cell → jump to that tech-hour in Schedule view

Total Jobs

38+6 vs LW

32 last week

Total Revenue

$78.4k+12.4%

Goal: $92k · 85.2% pacing

Avg Utilization

76%

Target: 80% · 4 slots open

Unassigned

5needs attention

$12.6k revenue at risk

Technician

Mon

Apr 21

8 jobs · $16.2k

Tue

Apr 22

7 jobs · $14.8k

Wed

Apr 23

6 jobs · $12.1k

Thu

Apr 24

8 jobs · $15.7k

Fri

Apr 25

6 jobs · $11.4k

2 unassigned

Sat

Apr 26

3 jobs · $8.2k

2 unassigned

Sun

Apr 27

0 jobs

Chris Bailey

Shower / IGU

88%

Liao IGU x3

Whitaker mirror

$3.5k

72%

Bennett measure

Chen measure

$1.8k

65%

O'Malley IGU x2

$1.4k

95%

Pritchard shower

$4.9k

50%

Walker IGU

$980

OFF

Marcus Delgado

Commercial lead

100%

UK Good Sam

$9.2k

100%

UK Good Sam

$9.2k

85%

Diner vestibule

$8.2k

60%

Hamilton bid

45%

Punch list

$640

OFF

Derek Kowalski

Emergency / IGU

60%

Board-up x2

$970

55%

Patel IGU

Torres mirror

$1.4k

45%

Young IGU x2

$920

70%

Nguyen board-up

Hall IGU

$1.6k

38%

Kirkland board-up

Norris IGU

$1.4k

OFF

Tia Nguyen

Shower / measure

80%

Chen measure

Vasquez board-up

$720

70%

Lee measure

Davis IGU

$2.1k

62%

Park measure

85%

Kim shower

Rivera mirror

$3.2k

55%

Garcia IGU

$1.6k

65%

Sat shower

$3.8k

OFF

Jake Robinson

Storefront / commercial

70%

Clinic storefront

$2.4k

60%

Office storefront repair

$1.8k

45%

Keeneland service x2

$1.2k

82%

Hamilton measure

Strip mall

$3.1k

82%

Keeneland vestibule

$8.4k

55%

Sat service call

$3.7k

OFF

Sam Ortiz

IGU / shower / helper

100%

UK Good Sam (helper)

—

100%

UK Good Sam (helper)

—

65%

Kim shower

$1.8k

60%

Rivera IGU

$1.2k

100%

UK Good Sam (helper)

—

OFF

Friday, April 25 — Expanded Detail

Jobs

Revenue

$11.4k

Avg Utilization

48%

Unassigned

Click a different day header to view its detail, or click the same day to collapse.

Doc routing suggestions ? 6-factor scoring: skill · drive · continuity · customer-pref · workload · sales-fit

Doc found 3 ways to fit Smith — IGU service call urgent

Option A: shift Bailey 3p Morales measure → tomorrow 9a; insert Smith 3p–4p · net +$520 · low customer impact (1 customer notified)

Option B: route to Derek at 1p (open slot, +12 min detour) · net +$485 · zero impact

Bailey has a 90-min hole tomorrow 9–10:30a

Fits 1 measure: Lee shower measure (2 mi from Bailey's 11a stop) · +$0 today, +$3.8k forecasted · close-rate 78%

Bundle Bennett recall with Pritchard install

Bennett (next door) has CRL 8300 recall pending. Same trip saves ~28 min drive · customer must reconfirm window

SkillDriveContinuityCustomer-prefWorkloadSales-fit

Each suggestion is scored against the 6 factors above. Hover the ?6-factor model · sourced from Tech Lab exam pass-rate, route geometry, job history for the model.

Action queues

10 open $15.4k unlocked

Unassigned · 2

Board-up — Sarah Kirkland

Broken slider · Winchester Rd

$485Derek open at 9:30

Board-up — Elena Vasquez

Broken slider · Palomar Blvd

$720Tia avail after 10:30

Ready to schedule · 1

Shower install — Pritchard ★

Glass arrives Mon · CRL hardware on hand

$4,850Chris certified · 6hr slot

Waiting on material · 1

Shower pivot — Bennett ★

310 in-production · ETA May 2

$5,850Escalate · 7+ days

Stragglers · 2

Hamilton Commercial bid

Bid due May 1 · measure not scheduled

$86,000GC asked yesterday

Invoice + collect — O'Malley

22h

Ran yesterday · no invoice sent

$1,420Generate from PO-0152

Callbacks · 1

Quote follow-up — Morales

Bay window IGU · quote sent 48h ago

$1,890Auto-cadence: call now

Recalls · 2

CRL 8300 pivot — Bennett

Contacted · schedule swap visit

—Bundle with shower install

CRL 8300 pivot — Chen

Not yet contacted · 3rd attempt today

—SMS + email queued

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Friday, April 25 — Expanded Detail