VENDOR-310
▲At-risk
Account GD-LEX-3104
1 SLA breach this week
310 Glass
Cincinnati distributor · 4 open POs ($6.4k) · on-time slipped 21 pts since Q1
On-time rate
71%▼ −21 pts
Target 90% · was 92% Jan-Feb
Damage rate
4.2%▲ +1.4 pts
3 wrong-cuts in last 30 days
Avg lead time
6.3d▲ +1.3d
Quoted 5d · 6/8 last POs late
YTD spend
$142.4k
18% of total · 2nd largest
Open POs
4
$6.4k committed · 1 breach
Margin contribution
$48.4k
34% margin avg · YTD
◆ AI Doc · Vendor risk
310 Glass is currently at-risk
On-time rate dropped from 92% (Jan–Feb) to 71% (Mar–Apr). 2 SLA breaches this week (Bennett shower, Mitchell storefront). Tony has been slow to respond to ETA refresh requests — average reply gap is now 4 days vs 1 day in Q1. Manager Karen has not been looped in.
Backup recommendation: Promote HMI Cabinet to primary for in-flight 1" IGU orders (in-stock, +$80 avg per panel — total impact +$320 across 4 panels). For new tempered orders, route to Pilkington Direct (4-day lead, no markup, MOQ $2k). Keep 310 on the bench for low-iron and frameless until on-time recovers above 85%.
Backup recommendation: Promote HMI Cabinet to primary for in-flight 1" IGU orders (in-stock, +$80 avg per panel — total impact +$320 across 4 panels). For new tempered orders, route to Pilkington Direct (4-day lead, no markup, MOQ $2k). Keep 310 on the bench for low-iron and frameless until on-time recovers above 85%.
Open POs with 310 Glass
4 in flight · $6,440 committed · 1 SLA breach
| PO # | Lines | Status | ETA | SLA | Value | |
|---|---|---|---|---|---|---|
| PO-0145 Bennett shower |
2× 1/2" pivot panels + 2× 3/8" returns |
▣In production | 2026-05-02 | ⚠ 7d no ETA | $1,480 | Open → |
| PO-0147 Pritchard shower |
3× 3/8" tempered low-iron clear |
●Acknowledged | 2026-04-28 | on track | $1,120 | Open → |
| PO-0121 Keeneland storefront |
14× 1" IGU low-E commercial spec |
●Acknowledged | 2026-05-10 | 23d open | $3,800 | Open → |
| PO-0162 Adams IGU bay |
1× 1" IGU low-E residential bay window |
→Sent | 2026-05-03 | on track | $420 | Open → |
On-time rate · last 12 months
128 POs · target 90% · trend slipping since March
Actual (●)
Target 90% (▲)
▲ Trend break in March. Drop coincides with 310's main-line cutter going down for 9 days (per Tony, Apr 2 call). Capacity hasn't fully recovered. Worth a Karen escalation conversation.
Recent activity
last 10 events⚠
SLA breach detected · PO-0145 (Bennett shower)
7 days since last ETA refresh. AI escalator queued an email to Tony — no reply received.
2026-04-25 09:00 · AI Auto-escalation
⚠
Damage / wrong-cut · PO-0143 (Mitchell storefront)
2 of 4 panels arrived 1/8" oversized. RMA #310-RMA-088 opened. Replacement ETA May 1.
2026-04-23 14:20 · Receiving (Knox)
📧
ETA confirmation requested · PO-0145
"Quick check on the pivot panels for Bennett — any chance you can confirm the cut date and shipping ETA?"
2026-04-22 14:45 · Donna (CSR)
✓
PO-0162 received · Adams IGU bay
1× 1" IGU low-E confirmed in-stock. Packed for Friday route.
2026-04-21 11:08 · Receiving (Knox)
▣
PO-0145 · status changed to In production
Vendor portal scrape detected status change from "Acknowledged" to "In production".
2026-04-18 11:02 · 310 portal sync
✓
PO-0145 acknowledged by 310 Glass
ETA confirmed: May 2, 2026. Tony assigned to fab queue.
2026-04-17 09:12 · Tony Caruso
📤
PO-0145 sent to 310 Glass
Email + PDF + fab drawings · CC orders@310glass.com.
2026-04-15 16:30 · Donna (CSR)
◆
Doc auto-routed Bennett measure to 310 Glass
Pulled 2 panel cuts + return + buttress dimensions. SKU matched against 310 catalog.
2026-04-15 14:30 · AI Doc
📞
Quarterly business review · Tony + Karen
Reviewed Q1 performance (92% on-time), 2026 volume forecast, new low-iron pricing schedule.
2026-04-08 10:00 · Donna + Tony + Karen
✓
Volume rebate paid · Q1 2026
$1,420 credit memo applied to account (5% over $25k MTD threshold).
2026-04-03 09:00 · 310 Accounting
Catalog snapshot
SKUs synced 4h ago · 2,418 items · top sellers shown
▢
GL-3/8-CL-LOW-I
3/8" Low-Iron Tempered (panel)
$265In
▢
GL-1/2-CL-TEMP
1/2" Clear Tempered
$485Low
▤
IGU-1-CL-LOE
1" IGU Low-E (residential)
$140Out
◧
MIR-1/4-SIL
1/4" Silver Mirror
$340In
▢
GL-1/4-CL-TEMP
1/4" Clear Tempered
$220In
▤
IGU-1-LOE-COM
1" IGU Low-E (commercial)
$185Low
◆
HW-PIVOT-CHR
Pivot hinge · chrome
$92In
▢
GL-1/2-LOW-I
1/2" Low-Iron Tempered
$540In
2,410 more SKUs in 310 catalog
Browse full catalog →
Jobs depending on 310 Glass
3 active jobs at risk if 310 slips further
| Job | Customer | Install | PO | Status | Sold |
|---|---|---|---|---|---|
| GD-10849 Bennett pivot rebuild |
Douglas Bennett VIP | May 2 | PO-0145 | ▣At-risk | $5,850 |
| GD-10912 Pritchard frameless |
Maria Pritchard | Apr 30 | PO-0147 | ●On track | $3,420 |
| GD-10805 Keeneland storefront |
Keeneland Assoc. Commercial | May 12 | PO-0121 | ●Watch | $22,400 |