Good morning, Sarah.
Thursday, April 23, 2026
● 8:05 AM
🌧 54° · light rain
Heads-up: 3 new leads came in overnight — they're queued in the CRM and ready for your first pass.
Company · Today
How Lexington is pacing right now
Revenue Today
$18.4K+9%
vs same time yesterday
Jobs Booked
12 / 14 goal
2 more to hit daily target
Callback Rate
1.8%
below 3% target · healthy
Team CSAT
4.78
rolling 30d · 127 reviews
Company pace: on track
$412K MTD / $480K goal · 86% of month
What Needs Your Attention
Queued for you · 7 items
📩
3 unread lead messages in CRM
📞
2 callbacks scheduled this morning
🔄
Monroe customer asking to reschedule tomorrow's job
My Scorecard
How I'm pacing · 13-week trend per metric
Today
Week
MTD
QTD
Booking rate
72% / 75%
3 pts from target · dept avg 69%
Answer rate
93% / 92%
Above target · #2 on team
Speed to lead
4.2 min / ≤5 min
Under target · best-in-team this quarter
Revenue influenced
$94K / $120K
On track for month · 78% with 7 days left
First-call resolution
81%
Above dept avg of 76%
Announcements & Culture
What's happening at Glass Doctor Lexington
🏆
Kristin Torres hit the $35K Club for her 6th consecutive month.
APR 23 · COMPANY WIN
📣
Reminder: All-hands meeting next Wednesday at 9:00 AM. Agenda posted in community →
APR 30 · EVERYONE
📜
Philip added 3 new Core Values to the V/TO. Read them in EOS →
APR 22 · LEADERSHIP
🎉
Anniversary today: Aaron Lopez · 4 years at Glass Doctor. Give him a high-five in #culture.
APR 23 · MILESTONE
My Activity Log
Recent things I've done · last 7 days
Booked install · Chen residence
Mar 22 appointment · $2,400 quoted · Kristin Torres assigned.
Answered call from Mrs. Jensen
Booked measurement for next Tuesday · referred to Aaron L.
Completed lesson · Upselling with integrity
CSR Track · Module 3.2 · scored 91%.
Earned · Perfect answer-rate week
100% of inbound calls answered within target window · 5 days running.
Submitted PTO request · May 10–12
Pending approval from Kristy Sanders · coverage: Alex Park picks up AM shifts.
Clocked out
8h 12m worked · 47 calls handled · 19 bookings.