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Glass Doctor · Lexington
Good morning, Sarah.
Thursday, April 23, 2026
● 8:05 AM 🌧 54° · light rain
Heads-up: 3 new leads came in overnight — they're queued in the CRM and ready for your first pass.
Company · Today
How Lexington is pacing right now
Live · refreshed 2m ago
Revenue Today
$18.4K+9%
vs same time yesterday
Jobs Booked
12 / 14 goal
2 more to hit daily target
Callback Rate
1.8%
below 3% target · healthy
Team CSAT
4.78
rolling 30d · 127 reviews
Company pace: on track
$412K MTD / $480K goal · 86% of month
What Needs Your Attention
Queued for you · 7 items
Open CRM →
📩
3 unread lead messages in CRM
Oldest: 7h ago · average response target ≤ 5 min
📞
2 callbacks scheduled this morning
9:15 AM — Mrs. Jensen · 10:00 AM — Rick Holloway
⚠️
Scheduling conflict flagged by dispatch
Two techs booked to #J-11024 at 1pm · needs resolve
Review
🔄
Monroe customer asking to reschedule tomorrow's job
#J-11037 · currently 10 AM Fri · customer prefers Mon AM
My Scorecard
How I'm pacing · 13-week trend per metric
Today Week MTD QTD
Booking rate 72% / 75%
3 pts from target · dept avg 69%
Trending up
Answer rate 93% / 92%
Above target · #2 on team
Strong
Speed to lead 4.2 min / ≤5 min
Under target · best-in-team this quarter
Best
Revenue influenced $94K / $120K
On track for month · 78% with 7 days left
On pace
First-call resolution 81%
Above dept avg of 76%
Healthy
Announcements & Culture
What's happening at Glass Doctor Lexington
Community →
🏆
Kristin Torres hit the $35K Club for her 6th consecutive month. APR 23 · COMPANY WIN
📣
Reminder: All-hands meeting next Wednesday at 9:00 AM. Agenda posted in community → APR 30 · EVERYONE
📜
Philip added 3 new Core Values to the V/TO. Read them in EOS → APR 22 · LEADERSHIP
🎉
Anniversary today: Aaron Lopez · 4 years at Glass Doctor. Give him a high-five in #culture. APR 23 · MILESTONE
My Activity Log
Recent things I've done · last 7 days
See all →
📞
Booked install · Chen residence
Mar 22 appointment · $2,400 quoted · Kristin Torres assigned.
Apr 22, 2026 · 3:48 PM
📞
Answered call from Mrs. Jensen
Booked measurement for next Tuesday · referred to Aaron L.
Apr 22, 2026 · 1:15 PM
Completed lesson · Upselling with integrity
CSR Track · Module 3.2 · scored 91%.
Apr 20, 2026 · 2:10 PM
💚
Earned · Perfect answer-rate week
100% of inbound calls answered within target window · 5 days running.
Apr 18, 2026 · 5:00 PM
📋
Submitted PTO request · May 10–12
Pending approval from Kristy Sanders · coverage: Alex Park picks up AM shifts.
Apr 16, 2026 · 10:22 AM
Clocked out
8h 12m worked · 47 calls handled · 19 bookings.
Apr 22, 2026 · 4:12 PM