NIGHTSHIFT

Doc Routing Configuration

Control how Doc assigns jobs to technicians
Routing Factor Weights
Weights determine how heavily each factor influences Doc's assignment decision. Total does not need to equal 100.
Skill Match
85
Proximity
70
Availability
90
Customer History
60
Revenue Potential
45
Workload Balance
75
Per-Job-Type Overrides
Override default weights or disable autonomous assignment for specific job types.
Job Type Autonomous Assign Weight Override Notes
Shower Enclosure Requires Master cert for frameless
Flat Glass Residential —
Storefront / Commercial Manual review required >$5k
Auto Glass ADAS recal flag triggers review
Emergency Board-Up Speed is primary factor
Customer Impact Thresholds
Jobs meeting these criteria are flagged for manager review before Doc assigns autonomously.
Flag for review if customer lifetime value exceeds
$
Flag for review if job value exceeds
$
Notify manager via SMS when flag is triggered