Technician Routing Rules

Skill ladder weights and certification alert thresholds

Master Fully qualified, can work independently

Journeyman Experienced, may need peer for complex jobs

Apprentice Training — must be paired

Skill Matrix

Click a cell to cycle proficiency level. Changes update Doc's routing decisions immediately on save.

Technician	Shower	Flat Glass	Commercial	Auto Glass	Emergency
Bailey, T. Lead Tech · 6 yrs	Master	Master	Journeyman	Journeyman	Master
Malone, K. Senior Tech · 4 yrs	Journeyman	Master	Master	Apprentice	Journeyman
Foster, D. Tech · 2 yrs	Apprentice	Journeyman	Apprentice	Journeyman	Journeyman
Hart, J. Tech · 3 yrs	Journeyman	Journeyman	Journeyman	Master	Journeyman
Reeves, M. Apprentice · 1 yr	None	Apprentice	None	Apprentice	Apprentice

Certification Expiration Alerts

Doc will flag routing assignments and notify managers when a required cert is approaching expiry.

Auto Glass Safety Certification (AGR)

Required for: Auto Glass

Alert

days before expiry

All Current

ADAS Recalibration License

Required for: Auto Glass (ADAS flag)

Alert

days before expiry

1 Expiring

Storefront / Commercial Glazing Cert

Required for: Storefront, Flat Glass Commercial

Alert

days before expiry

All Current

OSHA 10 — General Industry

Required for: All job types

Alert

days before expiry

2 Expired